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Returns & Exchanges

Here at The Base Collective, we are all about simplicity. We want to make our Returns Policy as quick and easy for you as possible.


If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 90 days of placing your order. You can return your product for store credita different product, or a refund to the original payment method.


In fact, we are so certain that you’ll love The Base Collective’s skincare, that you can even return an opened product that you have trialled and deemed unsuitable for your skin within 90 days of placing your order.


To initiate a return or exchange, please complete the following steps:

  1. Email us at including your full name and order number
  2. Return the product to us with your full name and order number at the address below:

The Base Collective
19/1626 Centre Rd, Springvale VIC. 3171


Please be aware that return costs are the responsibility of the customer and that the product being returned is the responsibility of the customer until received at The Base Collective.

We like our customers to do the talking


This body wash is so great! I have super sensitive skin, and this wash doesn’t give me the dry skin that I usually get after trying a new wash- in fact, I feel super hydrated and my skin is so soft after using it! I’m not a fan of its smell, but I mixed essential oils in it and they work perfectly. Highly recommend this body/hand wash!

We'd love to hear from you, drop us a line below